Privacy Policy
1. Introduction
Drywall Tools & Repairs (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, use our online store, make a purchase, contact us, or use our services.
By using our website, online store, or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information processed through our online store or third-party service providers.
The types of information we may collect include:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order details, payment status, shipping information, returns, refunds, and customer service history.
Payment information, which may be processed securely by Shopify, payment processors, or other third-party payment providers. We do not store full credit card numbers on our own systems.
Repair service information, such as tool details, repair requests, diagnostic information, service history, shipping details, and communications related to repairs or maintenance services.
Website usage information, such as IP address, browser type, device information, pages visited, time spent on the website, referral source, and interactions with our website.
Communications, such as messages, inquiries, emails, forms, reviews, or other information you send to us.
3. How We Use Your Information
We use personal information for legitimate business purposes, including to:
Process, fulfill, and manage orders.
Provide repair, maintenance, and customer support services.
Communicate with you about orders, repairs, estimates, shipping, returns, inquiries, or service requests.
Process payments, refunds, and order confirmations.
Provide shipping and delivery services.
Improve our website, online store, products, services, and customer experience.
Detect, prevent, and respond to fraud, security issues, unauthorized transactions, or misuse of our website.
Send marketing communications, promotions, or updates when permitted. You may opt out of marketing communications at any time.
Comply with legal, tax, accounting, regulatory, or business recordkeeping obligations.
The FTC recommends that businesses understand what personal information they collect, who has access to it, and how it moves through the business in order to protect it properly.
4. Shopify and Third-Party Services
Our online store and checkout may be powered by Shopify. Shopify and related services may process certain customer information to provide checkout, payment processing, fraud prevention, analytics, customer privacy tools, and other e-commerce functions.
We may also use third-party service providers, such as payment processors, shipping carriers, email providers, analytics providers, marketing tools, website hosting providers, and business software providers.
These third parties may collect, process, or store personal information as necessary to provide their services. Their use of information may also be governed by their own privacy policies and terms.
Shopify provides tools for store policies, customer privacy settings, and privacy-related features such as cookie banners and privacy settings in the Shopify admin.
5. Sharing Your Information
We do not sell your personal information.
We may share personal information when necessary for business operations, including with:
Shopify and related e-commerce service providers.
Payment processors and fraud prevention providers.
Shipping carriers, delivery providers, and logistics partners.
Service providers who help operate our website, email, marketing, analytics, customer support, accounting, or business systems.
Repair, parts, or service partners when necessary to complete a customer request.
Legal, regulatory, tax, or law enforcement authorities when required by law or to protect our rights.
Business successors in connection with a merger, sale, transfer, restructuring, or similar business transaction.
We share only the information reasonably necessary for these purposes.
6. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, analyze website traffic, improve user experience, support marketing, and understand how visitors interact with our website.
You may control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
If required by applicable law or platform settings, our website may display a cookie banner or privacy preference tools that allow visitors to manage certain tracking preferences.
7. Marketing Communications
If you provide your contact information or subscribe to marketing communications, we may send you updates, promotions, product information, or service-related messages.
You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, repair estimates, account notices, or customer support communications.
8. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include secure payment processing through third-party providers, access controls, limited internal access, monitoring, and other administrative, technical, and physical safeguards.
However, no website, online system, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, opt out of marketing communications, or request information about how your data is used or shared.
To exercise these rights, please contact us at:
sales@drywalltoolsandrepairs.com
We may need to verify your identity before processing certain requests. Some requests may be limited by legal, tax, accounting, fraud prevention, security, or business recordkeeping requirements.
11. Children’s Privacy
Our website, online store, and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, policies, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you visit.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website, online store, or services after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Drywall Tools & Repairs
5985 Buford Hwy #104
Norcross, GA 30071, USA
Phone: +1 (770) 559-9118
Email: sales@drywalltoolsandrepairs.com
